Is an event loaded with education sessions a UX problem, a scheduling problem, or both? And is it solvable, possibly with AI?
By Ernie Smith
Is it a user experience problem? Is it a structural problem with the event itself? Is it a problem at all?
Aaron Wolowiec, the founder and president of the meetings-strategy firm Event Garde, says that there is often a tension to go maximalist with the session count given the number of attendees you’re trying to reach. It’s especially true given the large number of submissions at play.
“I don’t default to more is more,” he says. “I also don’t default to this philosophy that just because we got all of these proposals that they’re good ones and that we should accept them and find a home for it.”
Sveta Fedarava, EventMobi’s head of Product Design and UX, says that a huge list of sessions can cause two separate, but related issues: cognitive load and decision paralysis.
“Too many options without guidance doesn’t lead to better choices,” she says. “Instead, it leads to disengagement.”
Both Fedarava and Wolowiec say that AI could help make a confusing meeting lineup more approachable, but Wolowiec also says that it’s essential to have a grasp on your target audience.
“It is really about being intentional about who the audience is, making sure you have something for everyone, and then identifying the number of sessions that meets those needs or expectations,” he says.
So, is it a scheduling problem, a UX problem, or both? Read on for the answer: